2025-10-30
The ACT Greens have today moved a censure motion against ACT Labor Transport Minister, Chris Steel, following the release of a scathing report that said the MyWay+ project constitutes a significant failure to manage a complex digital project.
"This damning report shows systemic failures of the MyWay+ rollout under the Transport Minister's watch," said Andrew Braddock MLA, ACT Greens Spokesperson for Transport and Democracy and Integrity.
"This censure motion today speaks to the shortfall of leadership he has demonstrated in the flawed rollout and reflects the level of accountability that Canberrans expect from their Minister.
"This multi-million-dollar government project should have been delivered to the highest standard and any issues addressed swiftly and appropriately.
However, the report finds 'that MyWay+ was clearly not ready for launch', and despite multiple stakeholders pointing out this fact to the ACT Government, they decided to go live anyway.
The committee found that 'community testing of MyWay+ was undertaken so poorly, that it was almost meaningless and does not appear to have had any impact that improved the rollout of the system.'
"While the report speaks to failures at many levels, it is clear that these issues were raised with the Minister on multiple occasions, and he failed to address them appropriately. And ultimately, the buck stops with him.
The committee found that 'Transport Canberra officials failed to take the security vulnerabilities and data breaches reported by members of the public seriously, and repeatedly told the committee there was no basis for these concerns, despite clear evidence to the contrary'.
"Those in charge of the MyWay+ rollout were wholly unprepared, releasing a less-than 'minimum viable product' without regard for the Canberrans who rely on this service every day. They turned a blind eye to community members raising significant deficiencies and feedback with MyWay+ and demonstrated a significant lack of appropriate risk management.
The committee found 'the ACT Government should've taken a more proactive and genuine approach in acknowledging the many flaws and faults in this project'.
"The inquiry found that the government has failed to meet accessibility standards required for a public transport ticketing system.
The committee found that 'MyWay+ non-compliance with accessibility requirements has failed the ACT community, in particular people living with disabilities'.
It also found that 'the ACT Government failed to provide services and information that met the needs of senior Canberrans'.
The committee found the 'ACT Government lost the trust of public transport users by promising basic features, like real-time tracking that were not delivered at launch'.
"Canberrans were let down by their public transport system and there needs to be accountability from this government”.
Canberrans deserve a great quality, affordable and reliable public transport system.
"The Transport Minister must accept responsibility for this plagued rollout and work to deliver the world class ticketing system he promised Canberrans, which we're still waiting for," said Mr Braddock.