2025-11-26
Quotes attributable to Senator Sarah Hanson-Young, Greens spokesperson for communications and Chair of the Senate Inquiry into Triple 0 service outage:
“Optus has failed the Australian people again.
“There must be an urgent review of Optus’ licence. They are clearly not capable of providing this essential service and keeping Australians safe.
“Big telcos continue to put profit over their obligation to safely deliver the Triple 0 service and Australians are sick of it.
“A key outstanding recommendation of the Bean Review is that it be mandated that customers can be transferred to another carrier for emergency calls when their network is down. This needs urgent action.
“The minister needs to take control of this. The regulator is failing to uphold the interests of the community. ACMA can not be trusted to carry out investigations on this on their own.
“They are asleep at the wheel and have clearly demonstrated they are not up to the job of regulating the big telcos.
“Privatisation of this essential service has failed. Families are still grieving the loss of their loved ones because of Optus’ negligence.”